FAQs
Shopping Basics
What shipping methods are available?
We offer ground, 2nd day air, and overnight shipping methods for US customers. All orders are shipped within one business day of your confirmed order.
For International customers, we offer standard and expedited services. Standard shipping takes between 10-15 business days, while expedited shipping typically takes between 3-5 business days from when your order ships.
How long will it take to get my order?
Most domestic orders arrive within 3-5 business days with standard ground services. International orders take between three and 15 business days depending on the shipping method you choose at checkout.
Do you ship internationally?
Yes, we ship to most countries. Please add your desired products to the cart and proceed to checkout to see your purchase and shipping options.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to info@craftcloth.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
Payments
What currency are the prices do I see in the site?
All prices are in USD.
What payment methods are accepted?
We accept all major credit cards, as well as PayPal, Google Pay, and Shop Pay.
Do you accept international credit cards?
Yes, as long as they have the Visa or MasterCard logo.
Is buying online safe?
Our store uses state-of-the-art encryption to ensure that all purchases are 100% safe. We never store your credit card information.
Do you charge sales tax?
We charge sales tax only in the state of Colorado.
Shipping and Returns
How can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible after placing your order. Once your order begins processing, we can no longer make changes or cancel it.
I want to return my purchase. What do I do?
We gladly accept returns on new, unused merchandise within 30 days of original purchase. Please contact us for return instructions.
How can I get help if and when needed?
We are standing by to help you. Please reach out by phone or contact us by email. We are available seven days a week to help you.
How long does it take for me to get my refund?
Most refunds are processed within seven business days of receiving the merchandise back to our warehouse. This timeframe can vary depending on your bank's policies.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at info@craftcloth.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@craftcloth.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.